Business Activity Monitoring benefits all parts of an organization; as such, KnowledgeSync’s design has always been as an enterprise-class application.

Sales staff may depend on KnowledgeSync to keep them on top of pending sales opportunities; while at the same time an organization’s accounting department may rely on KnowledgeSync to automatically send invoices and statements to clients, while simultaneously notifying staff about clients whose payments are overdue.

Customer Service organizations utilize KnowledgeSync for everything from call escalation to the creation of support tickets from incoming email messages. And a company’s Human Resources department counts on KnowledgeSync to alert them to such items as excessive overtime and the status of potential new hires that require review and approval.

And KnowledgeSync is just as invaluable to manufacturers who use it to monitor job delays, material availability, and budgetary overruns, as it is to a marketing department, who use it to automate email campaigns, track response status, and deliver requested product information.

Using the industry-standard Microsoft SQL Server database system, a multi-tiered client/server architecture, and more alert delivery methods than any other Alerting solution, KnowledgeSync is the one solution organizations need for all their business activity monitoring needs.

As organizations try to do "more with less", the one commodity than we all have far more of today than yesterday is information. We have more data sitting in more places than ever before – and the quantity of that data is growing. Rapidly.

There is no good way – and no good reason – to manually search for errors or omissions on a daily basis. What does make sense, however, is a system that makes you aware of those errors and omissions if – and when – they occur. Say hello to a system of Exception Management.

KnowledgeSync is the ideal Exception Management system; it – not you – keeps an eye on the everyday activities that take place across your organization. It – not you – looks for errors, omissions, and inconsistencies. And it – KnowledgeSync – provides you with the details of what happened – and what has to happen next – to correct the problem that occurred.

And since “exceptions” happen anytime and anywhere, KnowledgeSync includes “follow me alerting” to keep you informed wherever you are – maybe via email at work, cell phone at home, and fax when on the road.

Exception Management is like “smoke detection” for today’s business systems – it’s all about getting the right people in motion to prevent a potentially bad situation from getting worse. It’s an insurance policy . . . it’s KnowledgeSync.

"I don't want to know about a sale we just closed;  I want to know if that sale had an excessive discount.  And I want to know about that before the sale is closed."

KnowledgeSync Client Scenario